SHIPPING & RETURNS
SHIPPING POLICY
At this time, we do not offer shipping for items purchased through the staff store.
All orders must be collected in person from the MRPF Office Reception.
📦 How It Works:
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Once your order is placed and acknowledged - it confirms that the full order amount will be deducted from the accounts team and processed from your salary. Our team will prepare your items.
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Orders are typically ready for collection within 2–3 business days. However, shirt orders may take longer, usually around 2 weeks.
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You will receive an email notification when your order is ready for pickup.
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Items can be collected from reception during regular business hours:
Monday to Friday, 8:30 AM – 4:30 PM.
We appreciate your understanding and cooperation, as this model helps us keep staff prices as low as possible.
RETURN & EXCHANGE POLICY
This is operated as a staff benefit and offers heavily subsidised products, which means:
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We do not accept general returns or change-of-mind exchanges.
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Please choose carefully before purchasing.
🛠 Faulty or Incorrect Items:
If you receive pet food or shirts that are damaged, defective, or not what you ordered, please follow these steps:
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Email: Contact hello@mrpf.com.au within 7 days of collecting your order.
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Details: Include a description of the issue and, if possible, a photo of the item.
The MRPF team will review your request and provide a replacement or alternative solution where appropriate.
We value your support and want to make sure your experience is smooth and enjoyable.